Refund Policy

30-day money-back guarantee

Padel Ledger, operated by AuraFlow AI Studio LTD, offers a 30-day money-back guarantee on paid subscriptions. If you are not satisfied with your purchase you can request a full refund within 30 days of your original payment date.

How to request a refund

Our payments and refunds are handled by our Merchant of Record, Paddle. To request a refund:

1. Go to paddle.net and enter the email address you used at checkout.
2. Open the relevant order and choose the refund option, or reply to the Paddle receipt email to contact their support team.
3. You can also contact us in the app and we will help you raise the refund with Paddle.

Cancellations and renewals

You can cancel your subscription at any time from the Profile page in the app. When you cancel, your paid features stay active until the end of the current billing period and your subscription will not renew. Cancelling does not on its own create a refund — if you also want a refund, follow the steps above within the 30-day window.

After 30 days

After the 30-day money-back window we generally do not issue refunds for the current billing period, but you can cancel at any time to stop future renewals. If something has gone wrong — for example a duplicate charge, an accidental renewal you did not intend, or a fault with the Service — please contact us and we will review your request in good faith together with Paddle.

Statutory rights

This policy does not affect any statutory rights you have as a consumer under the laws of your country, including any statutory right to cancel or receive a refund. For full payment terms please see the Paddle Refund Policy and the Paddle Buyer Terms.